The Role of ChatGPT & AI Chatbots in Online Education

Jaro Education
25, May 2025
11:00 am

Which mode of learning do students prefer today? What can be the answer to these questions in this digital age, except online education? It is the most flexible option they can think of in the present world. Of course, technology has advanced, and so has virtual learning. The introduction of artificial intelligence (AI) has revolutionized the entire system. A lot of sophisticated tools have been invented to support online education. The most popular of the lot is chatbot AI. They have entirely changed the process of learning for the students and teaching for the educators.

Such is the impact of AI chatbot online tools that options like ChatGPT AI Chatbot are becoming indispensable to almost everyone connected with education.

In this blog post, we will understand the role of chatbot AI and similar technologies in online education.

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Know More about Chatbot AI

What is Chatbot AI? It is nothing but an Internet-based computer program that can talk to people like a human. Using artificial intelligence (AI), it can understand questions and hence come up with helpful answers. Such chatbots can be used for education through apps, websites, and other online learning platforms. Unlike other software, chatbot AI can even learn from users’ interactions, so it can help users more with time.

The most popular of the lot is ChatGPT AI chatbot, created by OpenAI. It can talk with users, explain topics, answer questions, give feedback, etc. While this is the popular one, there are plenty of other AI chatbots that are transforming online education.

AI Chatbots and Online Learning

Learning is now largely dependent on the Internet. And what can be more helpful than AI chatbots? They not only enhance the experience of the students but also support educators. Here is a detailed list of the usefulness of AI chatbots –

Always Available: Chatbots can be accessed anytime, as they are available all around the clock. So students from across the globe can access them whenever it is convenient.
Quick Help: They can answer questions instantly, so students learn everything about the courses they are interested in without any difficulty. They also solve technical issues immediately, reducing frustrations.
Efficient Feedback: Even the feedback service of these chatbots is prompt. It helps students to identify their weaknesses by providing proper answers to quizzes, subject-related queries, etc., so that they can immediately rectify themselves.
Learning Help: Certain AI chatbots can read the needs of individual students. Like human teachers, they suggest and offer necessary resources for the students’ improvement.
Administrative Assistance: Chatbots can even handle daily administrative work, such as informing students about enrolment or directing them to relevant resources. Thus, with their help, the administration runs perfectly without any hassle.
No Judgement: Students can ask anything without feeling embarrassed.
Pocket-Friendly: Many chatbot tools are free, and even their subscription costs are very low. So, they are certainly more affordable than human private tutors.
Boosts Self-Learning: With the help of chatbots, students can learn by themselves. This enhances their confidence.

Is ChatGPT AI Chatbot Effective While Teaching in the Classroom

The most-heard name amongst AI chatbots today is ChatGPT. Now, the question is, is it effective while teaching in the classroom? Of course it is! It can help students learn in new ways, just like a human teacher. Also, being interactive can answer the students’ queries instantly and help them comprehend the lesson.

Even teachers can get help from ChatGPT. By using this chatbot, they can easily plan lessons, create quizzes, etc.

How Can Chatbot AI Help Adults in Learning?

Online education is not just for children. Many adults are also learning online. Some are learning new skills for work, while others are studying for fun. An adult AI chatbot can be a great tool for them. These chatbots are pretty easy to use. Let us see how.

Adaptive Learning: An adult AI chatbot can adapt to one’s learning pace and style. It can offer customized content and feedback, making learning more effective and engaging. So, no more one-size-fits-all lessons!
On-Demand Support: A question has popped up at 10 PM? No problem! Chatbots offer instant answers and support, thus breaking down the learning roadblocks whenever they appear. This 24/7 availability is a huge plus for busy adult learners juggling work and life.
Skill Development: Whether someone is looking to brush up on their coding skills or wants to learn something else, chatbots can always provide interactive exercises. They can even suggest areas for improvement by tracking one’s progress.
Accessibility: Adult learners often face geographical or physical limitations. Chatbots have bridged this gap by offering a fantastic way to access educational resources from anywhere, at any time.

So, who will not access such tools for help.

Challenges of Using Chatbots in Education

Chatbot AI tools may be helpful, but like humans, they are also not perfect. Let us find out how –

Not Always Understanding Properly: Chatbots might not always be able to grasp the real meaning behind a student’s question. This can lead to unhelpful or wrong answers.
Privacy Concerns: Chatbots used for educational purposes often collect data about how students use them. And this data are not secure.
No Humanization: Human teachers can understand the students and their feelings while teaching, which chatbots cannot. They will never perceive whether a student understands a lesson or not.
Giving Incorrect Information: Generally, chatbot AI tools learn from the data they are trained on. If this data contains mistakes or is biased, the chatbot might share the wrong facts.
Cannot Explain Everything: There are many areas in certain subjects that need in-depth explanations. Chatbots cannot handle these like human teachers. They can only explain or answer simple questions.
Misuse Risk: Many students may try to find easy ways of passing instead of putting in hours of actual effort. They will try to use chatbots to get instant answers for assignments. And this will affect them negatively.
Controversies: Generally, a large amount of data is used to train a chatbot. If this data reflects societal bias, the chatbot’s answers will also have the same essence. It may not be fair for all students.
Can Affect The Normal Learning Process: Chatbots are easily accessible and provide rapid solutions. So, students may find it to be an effortless solution. But it will cripple their thinking ability if they always depend on chatbots too much.

How Can ChatGPT AI Chatbot Help the Future Education System ?

ChatGPT AI chatbot looks promising. With the evolving technology, ChatGPT will also keep improving. Maybe with time, it will start giving more accurate and to-the-point answers, and students will benefit from them in many other ways.

It may happen that gradually, every student starts having their own personal AI tutor. With the help of audio-visual learning methods and maybe some other new techniques, chatbots may also prove to be the best teachers of the era. As they are affordable and internet-based, they can make learning more accessible just by adapting new learning styles and offering support in different languages.

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How is Jaro Education Linked to Chatbot AI?

Jaro Education, influencing the world of online higher education platform, utilizes AI chatbot technology, specifically “Jaro Assist.” This conversational AI provides real-time guidance to prospective students regarding courses, admissions, and career opportunities.

However, Jaro Education has also designed certain courses that teach the implementation of chatbot AI in various applications. This way, they update the students and make them aware of technological advancements. Even the learners get a hands-on experience with AI usage.

Conclusion

Despite some small glitches, chatbot AI tools have undoubtedly benefitted the education process. Students find it more intriguing to learn with the help of AI as they come to know many new things. Whether it’s a child learning math or an adult learning a new job skill, an online chatbot AI tool can be a helpful friend.

With time, more advanced adult AI chatbots and other smart tools will largely influence education. Students will also learn many new lessons that they could never imagine. AI is not a seasonal experience. It is here to stay and enhance the necessity of a virtual classroom.

Frequently Asked Questions

Is it essential for the faculties to get AI trained?

Yes. Faculties must know how to use AI chatbots while teaching. So, they need special training in handling these chatbots. Only then will they be able to properly use AI while teaching.