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Executive Programme in Healthcare Services Management (EPHSM)
IIM Ahmedabad
- Course Duration
08 Months
- Mode
Blended Learning
- Batch
03
- Commencement Date
28th May 2025
- Application Closure Date
13th May 2026
- Session Timing
Every Saturday
06:00 pm to 09:00 pm
Programme Overview
India’s healthcare sector is undergoing rapid change, driven by government focus on improving accessibility, affordability, and quality of care. Key initiatives like the Ayushman Bharat Digital Mission (ABDM), Ayushman Bharat Health Account (ABHA), Telemedicine Practice Guidelines, and regulatory frameworks such as the Clinical Establishments Act are fundamentally reshaping healthcare delivery across both public and private spheres.
In this dynamic environment, healthcare professionals must complement their clinical skills with robust capabilities in healthcare strategy, policy, administration, and operations. Providing efficient, patient-centric, and sustainable healthcare now requires a structured understanding of essential areas like healthcare management practices, digital healthcare, quality systems, and hospital management.
This healthcare management programme is specifically designed to equip doctors, administrators, and healthcare leaders with the management expertise necessary to navigate change, enhance service delivery, and confidently lead healthcare organizations within the Indian context.
Admission Criteria
Eligibility Criteria
- Graduates with a minimum of 3 years of professional experience, preferably in a healthcare setup.
- The programme is targeted for medical, non-medical professionals, healthcare service providers, medical superintendents, medical officers, healthcare consultants, hospital administrators and others who are seeking to enter the healthcare industry.
Who Should Attend?
- Designed for mid- and senior-level healthcare professionals across public and private sectors, this programme is ideal for those managing healthcare facilities, leading departments, or aspiring to move into leadership, administration, and healthcare management roles. It is well-suited for professionals looking to strengthen their strategic, operational, and decision-making capabilities in healthcare delivery.
Schedule
- Course Commences On: May 28, 2026
- Technical Orientation by Jaro Education: May 25, 2026
- Online Session Schedule: Every Saturday (6.00 pm to 9.00 pm)
- First Campus Module: May 28-30, 2026
- Final Campus Module: February 12-13, 2027
Note: The above is tentative, and the campus module dates are subject to change.
About IIM Ahmedabad
The Indian Institute of Management Ahmedabad (IIMA) is a premier global management institute, renowned for its excellence in management education. Over its 60 years of existence, IIMA has been recognized for its exemplary contributions to scholarship, practice, and policy through distinctive teaching, high-quality research, and nurturing future leaders. The institute supports industry, government, and social enterprises, creating a progressive impact on society.
Founded in 1961 through a collaborative initiative by the government, industry, and international academia, IIMA has expanded its global footprint. Today, it has a network of nearly 80 top international institutions and a presence in Dubai. Its eminent faculty and over 45,000 alumni, who hold influential positions worldwide, further contribute to its global recognition.
The flagship two-year Post Graduate Programme in Management (PGP) is ranked 39th in the FT Masters in Management Ranking 2024, while the one-year Post Graduate Programme in Management for Executives (PGPX) is ranked 41st in the FT Global MBA Ranking 2024. The institute is ranked first in the India Rankings 2024 (NIRF, Management Category) and has been No. 1 for five consecutive years. IIMA also ranks No. 1 in the Eduniversal Best Masters Ranking in Agribusiness/Food Industry Management 2024 for its two-year Post Graduate Programme in Food and Agri-business Management (PGP-FABM).
- Ranked #1 in India in the FT Executive Education Rankings (Open Programmes) since 2022
- Ranked #1 among business schools in India by NIRF (Management Category) since 2020
Pedagogical Methodology
📰
Case study–driven learning with real-world healthcare scenarios
🧑🏫
Expert-led interactive lectures by experienced faculty
👥
Group exercises to encourage collaborative problem-solving
🎯
Hands-on projects for practical application of concepts
Learning Outcomes
Gain insights into delivering patient-centric healthcare in India’s evolving healthcare landscape.
Understand the wider implications of large-scale healthcare initiatives like Ayushman Bharat and NHS for effective leadership and management.
Learn to reassess and optimize organizational position, business models, and technology in the healthcare ecosystem.
Adapt to technological advancements and regulations for patient-centric care while ensuring data privacy and security.
Incorporate policy dynamics into organizational strategy and implementation for successful healthcare management.
Explore the interconnectedness of different levels in healthcare management for effective decision-making.
Comprehensive coverage of topics across functions to deliver patient-centric care in healthcare organizations.
Align functional areas for patient-centric care by coordinating strategy, marketing, operations, and OB-HR.
Emphasize quality as a core concern through multidimensional cases, understanding the interlinkages in healthcare management.
Admission Process
- 1
Eligibility of Applicant
- 2
Application Submission
- 3
Screening & Shortlisting
- 4
Admission & Fee Payment
- 5
Book your Seat
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Syllabus Breakdown
The core contents of the programme will include topics that will enable the doctors, leaders, managers and administrators to understand the managerial aspects of delivering effective and efficient healthcare services to the patients. While the content below are provided in terms of functional, it will be ensured that participants understand the interlinkages and interrelationships between the functions and are able to view organization as a whole:
1
Principles of a robust healthcare system and reviewing the paradigm-shift in health service industry
This introductory module will focus on the profile of the Indian healthcare industry and provide a broad perspective on the dynamic changes occurring in the industry. This will also further the comprehension of patient-centric healthcare in the changing face of healthcare delivery in India.
2
Service quality management
In this module, participants will understand how services are different from manufacturing. Some differences would be participation of the customer, intangibility and simultaneity. The participants will dwell on the patients’ perspectives about service quality which will have implications for design and delivery of healthcare services.
3
Operations management
This module deals with optimal utilization of resources to ensure effective and efficient healthcare services. Some of the topics covered in this module would be hospital operations, planning, process analysis and control, scheduling, capacity planning, and inventory management.
4
Financial management in healthcare
Topics covered in this module would focus on enabling the participants to understand financial management and its various aspects in healthcare service delivery and to assess the risks and returns associated. They would include financial analysis, levers of financial control, cost control areas and evaluation of new investment opportunities.
5
Marketing of healthcare services
This module will dwell on taking a customer-centric approach that is orienting organizational activities around customer needs. Given the current scenario, topics related to digital marketing in healthcare will be covered. The module will also cover development and delivery of value to the customers and balancing customer satisfaction with financial sustainability.
6
Data analysis for healthcare management
These topics would provide understanding of the importance of data for effective healthcare service delivery. Specifically, the topics would focus on database decision making, for example to deliver quicker treatment to the patients to improve usage of hospital facilities, to help in effective planning of services.
7
Strategic management
The topics covered under this module would focus upon leadership and its role in formulating vision mission and overall business strategy of healthcare services. Further the focus would be on incorporating policy dynamics into organization, strategy and implementation for successful healthcare service delivery. The module will also dwell on issues related to medicolegal aspects such as medical negligence and consumer protection.
8
Technology and health care
This module will dwell on adoption of technological advancement for patient centric care, including the use of artificial intelligence, machine learning, and other aspects of information technology applicable in healthcare services for example, electronic health records, remote patient monitoring and telemedicine while addressing the concerns regarding data, privacy and security.
9
Organizational behaviour and Human Resource Management
Human Resources are critical for delivery of healthcare services. This module will deal with topics of individual and organizational performance, enhancing commitment towards the organization, managing teams and subordinates, and organizational communication and persuasion.
Note: This is an indicative list of courses, subject to adjustments or additions to ensure a comprehensive learning experience.
Programme Fee Details
- *GST (Currently 18%) will be charged extra on these components
Application Fee
(To be paid during online application)
(Non-Refundable)
Total Programme Fee
(Excluding Application fees)
Instalment Pattern
First Instalment
INR 1,95,000/- + GST*(As per the offer letter)
Final Instalment
INR 1,95,000/- + GST*(October 10, 2026)
Earn a Career Certificate
At the end of the Programme, eligible participants will receive a Certificate of Completion (CoC) of the Programme from IIM Ahmedabad, subject to the assessment and attendance criteria being fulfilled.
Know the Facilitators
Disclaimer:
- The faculty names provided are for indicative and reference purposes only and do not represent an exhaustive list.
- Faculty may change with/without any notice.
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Start Referring Today! Start Referring Today!Frequently Asked Questions
The Executive Programme in Healthcare Services Management (EPHSM) by IIM Ahmedabad is a professional healthcare management course designed for doctors, administrators, and healthcare professionals to build skills in hospital management, healthcare leadership, policy, and operations.
This healthcare management programme is ideal for doctors, hospital administrators, healthcare professionals, consultants, and managers who want to move into healthcare leadership, hospital management, or healthcare administration roles.
The Executive Programme in Healthcare Services Management is an 8-month executive programme delivered through blended learning, including online sessions and campus modules at IIM Ahmedabad.
The programme follows a blended learning format with live online classes and on-campus sessions at IIM Ahmedabad, making it suitable for working healthcare professionals.
Applicants must be graduates with a minimum of 3 years of work experience, preferably in healthcare, hospital administration, public health, or related sectors.
Yes, eligible participants will receive a Certificate of Completion from IIM Ahmedabad after successfully completing the healthcare management programme and meeting attendance and evaluation criteria.
